Last Updated: January 01, 2026
Cancellation & Refund Policy
Transparent policies designed for professional creators.
At Toonyug Audio (https://toonyugaudio.com), we strive to provide the highest quality cinematic music and audio assets. Please read our policy carefully before acquiring licenses.
1. Cancellation Policy
Instant Digital Delivery: Since our products are Digital Assets (Music Files & Licenses) that are delivered instantly upon payment, cancellations are not possible once the order is placed and the download link has been generated.
Unlike physical goods, digital files cannot be "returned" once access has been granted. We strongly recommend listening to the Audio Previews available on the product page before purchase.
2. Refund Policy
Generally, all sales of digital products are Final and Non-Refundable. However, we honor refunds under specific technical circumstances.
Refund Applicable
-
Duplicate Payment
Charged twice for the same order due to a technical glitch. -
File Corruption
File is damaged and support cannot fix it within 24 hours. -
Non-Delivery
Payment deducted but no download link received.
Refund NOT Applicable
-
"Change of Mind"
Deciding you don't want the music after buying. -
"Don't Like the Style"
Personal taste preference after downloading. -
"Accidental Purchase"
Buying by mistake if files were accessed.
3. Refund Timeframe & Process
01
Contact Support
Email support-yug@toonyug.com or WhatsApp +91 9318 400529 within 7 days.
02
Verification
Include Order ID & Payment Proof. Our technical team will review the claim within 24 hours.
03
Resolution
If approved, refunds are initiated to the original source. It typically takes 5-7 business days to reflect.
Need Assistance?
Our audio engineers and support team are here to help.
